Shipping & Delivery

This page is an unfinished draft. It has no legal effect and must be completed in WordPress before the store accepts payments.

Draft for review — not yet in effect. Nothing on this page should be published until the courier account and packaging arrangements are actually in place. Clauses 1 and 4 now reflect the real UK-only, £3.99 / free-over-£100 delivery terms; clauses 2, 3, 6 and 7 still wait on an actual courier account and don’t invent one.

1. Where we deliver

We currently deliver within the United Kingdom only. We do not ship internationally.

2. Dispatch times

[[TODO: state your order cut-off time, working days, and how long between order and dispatch, once your fulfilment process is actually running. Keep dispatch clearly distinct from delivery — conflating the two causes most delivery complaints.]]

3. Delivery services and timescales

We currently offer a single UK delivery service. [[TODO: name the courier and estimated transit time once your courier account is set up. Mark the transit time as an estimate, not a guarantee, unless you are genuinely offering a guaranteed service.]]

4. Delivery charges

UK delivery costs £3.99 per order. Orders totalling £100 or more qualify for free UK delivery.

5. Temperature-controlled shipping and storage

Where a product requires temperature-controlled shipping, we [[TODO: describe your actual packing method — for example, insulated packaging with an ice pack or gel pack and a temperature indicator]]. On arrival, check the product and any included temperature indicator immediately, and store it as instructed on the product page or delivery note. If a temperature-controlled shipment appears to have arrived warm, contact us straight away using the details in clause 9 — see also our Refund & Returns Policy, clause 6.

[[TODO: confirm the packing description above matches what you actually do, and keep it consistent with the returns policy’s exclusions.]]

6. Tracking

[[TODO: state whether tracking is provided, when the buyer receives it, and which courier’s tracking page it points to.]]

7. Missed deliveries and incorrect addresses

If you provide an incorrect delivery address, or a parcel cannot be delivered and is returned to us, we may charge a reasonable redelivery fee before sending it again.

[[TODO: state how long your courier holds an undelivered parcel before returning it, and whether a temperature-sensitive item can be redelivered at all once it has missed its delivery window — for many temperature-sensitive products it cannot, and that needs saying plainly here rather than discovered after the fact.]]

8. International orders, customs and import duties

We currently only deliver within the United Kingdom, so this section does not apply today. If we begin shipping internationally, this clause will state that the buyer is the importer of record, responsible for their own country’s import rules and any customs duties or import taxes, before international orders open.

9. Contacting us about a delivery

Questions about a delivery can be sent to us via the details on our Contact page.