Contact
Draft for review — not yet in effect. Underwriters check that a real, monitored contact route exists and that it matches the details on your merchant application. Every field below is a genuine business fact — fill in only routes you will actually answer.
sales@helixbiograde.com
Postal address
[[TODO: UK company law (Companies Act 2006 s.82) requires a limited company to disclose a registered office address somewhere on its website, and the Consumer Contracts Regulations 2013 require a geographical address for consumer contracts — so this can’t stay blank once the store takes payments, even though it can be kept off the rest of the site. It doesn’t have to be a home or trading address: a registered office address service from a formation agent or accountant satisfies both requirements without publishing where the business actually operates. Add that address here and on the Company Details page once you have one.]]
When you’ll hear back
[[TODO: state a target response time for ordinary enquiries only if you can actually meet it, e.g. “within 2 working days”.]]
Order enquiries
For a question about an existing order, email us using the address above with your order number, the date you ordered, and a description of the issue.
Complaints
If something’s gone wrong, tell us using the email address above with the word “Complaint” in the subject line. We will acknowledge it and let you know what happens next.
[[TODO: state an acknowledgement/resolution timescale once you can commit to one.]]